We have a 14-day return policy, which means you can request a return within 14 days of receiving the item.

To be eligible for a return, the item must be in the same condition as you received it, unused or unworn, with labels and in the original packaging. You will also need the receipt or proof of purchase. 

We are unable to accept returns on items marked as 'sale'. This is because once these items are out of stock, they will not be restocked in our product range. Please take note of this policy. We hope this does not cause any inconvenience.

To arrange a return, please contact us at touchmystar2024@gmail.com If your return is accepted, we will send you a return label and instructions on how and where to send your package. Goods returned to us without first requesting a return will not be accepted.

If you have any questions about returns, please contact us 

Damage and problems
Please check your order when you receive it and contact us immediately if the item is faulty or damaged, or if you have received the wrong item, so that we can assess and rectify the problem.

Exceptions / non-returnable goods
Certain types of goods cannot be returned, such as perishable goods (e.g. food, flowers or plants), customised products (e.g. special orders or personalised goods) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or comments about your specific item.

How do I return my parcel?
Once there has been contact between the customer and customer service, and the request has been accepted, the customer will receive a shipping label within 1-2 working days.

Please note: A return label must be created uniquely for each order. The return label can only be submitted via customer service, we do not have a permanent return address as we look for the nearest warehouse to keep the customer's costs as low as possible.

Trade-in
The quickest way to ensure you get the product you want is to accept the returned product and, once the return has been accepted, we will send the new one. Due to the covid situation, we will destroy products that are returned because we put the safety of our customers first, and we will not reuse the products for hygienic reasons. The reimbursed cost for this is $7.95.

Refund
Once we have received and checked your return, we will notify you whether or not the refund has been accepted. If so, you will automatically receive a refund to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.